Your Funeral Home has a Website… Is it any Good? What Does it Tell Your Customers about Cremation?

Published by Illinois Funeral Directors Association


This program speaks for itself with statistical information on today’s consumer and how they view a company’s website. Does it tell them what they want to know about cremation, or does it just give a few details so the family will choose burial over cremation? This program lets you become your own consumer advocate by looking at your website to determine why a family would choose you over your competitor. It’s an e-commerce world, and funeral homes are no different when it comes to outlining your services.

Mike Nicodemus
Vice President, Cremation Services - National Funeral Directors Association
Mike Nicodemus currently serves as Vice President of Cremation Services for the National Funeral Directors Association (NFDA) and is the former Vice President of cremation operations at Hollomon-Brown Funeral Homes in the Tidewater, VA area with a 60% cremation rate consisting of nine funeral homes. Mike is President of Nicodemus & Associates LLC Consulting Services. He is a Past President of the Cremation Association of North America (CANA) and served as Chairman of their Crematory Operations...More

Originally Published

July 7, 2020

Program Titles and Supporting Materials

This program contains the following components:

  • Video Presentation
  • Slide Deck Copy

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.


If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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This program is also offered in the following bundles:

2020 IFDA Summer Webinar Package

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